The email training which Rachel does is great. It breaks it down into simple lessons what works for emails and what to avoid, with practical activities to keep a group engaged for the day. We had two sub-teams attend who don’t prioritise email comms perhaps as much as they should but after Rachel’s workshop they had several ‘ah ha’ moments when they realised how they can generate content out of things they already had, how better to use their time (make their emails simpler and more effective) and how to generate better responses. It’s a very practical bit of training that anyone can put into practice straight away. It’s also good that Rachel get you to bring example emails from within your organisation as opportunities to learn.
Rachel is a great facilitator, she uses humour successfully to put across teaching points and I really enjoy working with her.